It is important for you to know that we do not, nor will we ever,
sell, share, trade or rent names or other information about our customers to
References to “we,” “us,” and “our,” refer to NALN and “you” or “your” shall mean NALN customers. Throughout this notice, the word “information” refers to personal information about you that may not be publicly available.
Information We Gather
While providing services to you, we gather information about which may include, without limitation, your name, address, phone number, email social security number, credit card number, date of birth, employer information, income amounts, current loan information, credit information, and vehicle information (collectively, the "Information"). The Information is received or gathered from the following sources:
• applications and other forms received from you (including web-based communications, applications, and forms);
• your transactions and account experiences with us;
• consumer reporting agencies; and
• Information obtained when verifying information you provide on applications or other forms (this may be from your current or past employers or from other institutions where you conduct financial transactions).
"Cookies" are small pieces of information sent by a web site's server to a user; the user's computer may show the information back to the server on subsequent pages or actions. Session cookies end when the session with the server ends. When you browse our web site naln.com you do so anonymously and personal information about you is not collected. When you access our Online Application system, session cookies are used. Session cookies are necessary for the security of your account and are used for authentication only.
Use of Information
We use the Information to provide products and services to you, to provide support for those products and services, to review and identify other products and services that may beneficial to you, to communicate with you, and to otherwise do business with you.
Information We Disclose
As permitted by law: We may disclose Information as permitted or required by law. For example, Information may be disclosed in connection with a subpoena or similar legal process or to credit bureaus. In addition, we may disclose Information to companies that perform support or other services for us.
Except as set out above, we do not, nor will we ever, sell, share, trade, or rent names or other information about our customers to third parties.
How We Protect Your Information
Access to our Information is limited to NALN employees who provide products or services to you. NALN employees are trained and understand the importance of safeguarding your Information. We maintain physical, electronic and procedural safeguards that meet or exceed federal standards to protect your Information.
NALN’s Online Application system provides secure services over the Internet through a protocol known as Secure Sockets Layer. To access your online profile, you will need access to a computer with Internet access and a Secure Sockets Layer compatible browser. The Secure Sockets Layer validates the identity of our site to our customers by using a digital certificate.
When you enter NALN’s Online Application system, encryption is automatically enabled. This is called a secure site. To verify if an Internet session is secure, check the key icon in the corner of your browser's screen. If the key appears intact, then encryption is activated.
Social Media Sites
We do not solicit data from or market to anyone under the age of 18 on our website. When you browse our website, you do so anonymously; Information about you is not collected.
Information on Public Records
NALN will only share Information obtained through public records with authorized agents and our lending partners; or as may be required by federal or state law or by court order. You will be given the opportunity to consent to the use of your public Information for any other purpose.
How to Remove Your Name from Credit Offers
If you prefer not to receive unsolicited pre-approved credit offers, you can remove your
name from lists used by credit reporting agencies (CRAs) for these purposes. To remove your
name and address, call
When you call to remove your name from credit bureau lists, you will be given a choice to opt out for five years or permanently. Even though your request becomes effective within a week of calling, it may take several months before you see a reduction in the amount of unsolicited offers of credit.
How to Reduce Telemarketing Calls
The National Do Not Call Registry was created to offer consumers a choice regarding
telemarketing calls and gives you an opportunity to limit the telemarketing calls you
receive. The National Do Not Call Registry is managed by the Federal Trade Commission (FTC),
the nation’s consumer protection agency. Thirty-one days after placing your phone number on
the registry, most (but not all) telemarketers should stop calling. For more information on
the National Do Not Call Registry, or to register your phone number, go to
www.donotcall.gov or call
How to Reduce Junk Mail
The Direct Marketing Association (DMA) sponsors Mail Preference Service (MPS), which has
been helping consumers since 1971 limit the national
Mail Preference Service
Direct Marketing Association P.O. Box 643
Carmel, NY 10512 www.dmaconsumers.org/consumerassistance.html
If you contact that agency, you will have the option of removing your name from catalog
offers of specific companies, other mail offers of specific companies, or all mail offers.
Your name will be removed from your list(s) of choice for three years. Removing your name
from these lists will not end all solicitations from businesses that do not subscribe to
the service or companies with which you do business. To eliminate mail from those
Free Credit Reports
You are entitled to receive one free credit report every 12 months from each of the three nationwide consumer credit reporting agencies– Equifax,Experian, and Trans Union.
You are entitled to receive one free credit report every 12 months from each of the three
nationwide consumer credit reporting agencies– Equifax, Experian, and Trans Union.
These three consumer reporting agencies have set up a central web site, a toll-free
telephone number and a mailing address through which you can order your free annual report.
To order, visit www.annualcreditreport.com,
Annual Credit Report Request Service
P.O. Box 105281
Do not contact these three consumer reporting agencies individually. Free annual credit reports are available only through the above methods.
When ordering your free report you will be asked to provide your name, address, date of birth, and social security number. In addition, you may be asked to provide further identifying information based on information contained in your credit report.
When ordering your free report you will be asked to provide your name, address, date of
birth, and social security number. In addition, you may be asked to provide further
identifying information based on information in your credit report.
Only one web site,
is authorized to fulfill orders for the free annual credit report you are entitled
to by law. Other web sites that claim to offer free credit reports, free credit
scores or free credit monitoring are not part of the
Report Identity Theft
If someone has fraudulently used your identity to establish credit, contact your credit union immediately and then report the incident as quickly as possible to each of the consumer reporting agencies:
Working Together to Protect Your Identity
We are committed to ensuring the protection of your personal information. We hope you find the above information to be helpful. Additionally, periodically you may want to check your records at the above consumer reporting agencies to confirm that no credit accounts have been opened in your name without your consent.